FAQ's

Why JJWOOD? We have a live 50,000 sq. ft. showroom. You get to feel the materials and textures before committing to any piece of furniture or accessory.

What is JJWOOD? JJ WOOD is amongst Raigad district's largest furniture showroom(s) which offers a diverse range of modern and traditional furniture& furnishings

How do I get in touch with you? Our customer service team can be contacted +91 -22-27481122 / 27 +91-22-27491122 / 27

What is your Address? JJ WOOD, Plot no. 45, Panvel Industrial Estate, Near CNG Gas pump, Panvel 410206 Navi Mumbai, Maharashtra, India

Can I place my order online? No, we are not an e-commerce store. However you can email us and we will get back to you within two days.

Can I place my order over the phone? Yes, but we encourage you to walk-in to get the feel.

What does JJWOOD sell other than furniture? We are into all kinds of accessories like bed sheets, blinds, quilts, towels, curtains, etc. We sell furnishings like carpets, lamps, rugs, wooden floorings, etc. We also sell art & artifacts like artificial flowers, vases, etc.

What are the various methods available for making payments for purchases at JJWOOD? We accept all kinds of transactions right from cash to credit cards. We also have a variety of EMI bouquets.

Do your prices include Taxes? All prices are taxed as per government norms.

How long does it take for delivery? We deliver products according to your convenience. (Time for custom modifying your furniture may vary from product to product)

Can I have my stuff delivered on a particular day? Yes, we believe in auspicious occasions. Hence we deliver as per your convenience.

Can I opt for my own delivery services? Yes, we have JJWOOD in-house delivery services; however you are free to arrange for pickup on your own.

How can I track my order? We proactively inform you about your order

Can I return the order to the courier agent and take my cash back from him? Order once placed cannot be cancelled

Will I have to sign for my delivery? Yes, to confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

How can I find out if JJWOOD delivers to my PIN Code? We deliver according to your convenience

How do I change my shipping address after my order has been placed? Kindly call our Customer Care Team (10 AM - 9 PM) and tell us your new shipping address.

What about product assembling? We assemble the product at the destination. No extra charges for assembly.

Can I cancel an order? We may at our sole discretion of order subject to charges or deductions not specific on case to case basis

Can I place an item on hold for purchase at a later date? We provide you with the opportunity to create your own wish-list where you can select furniture for future purchases.

How do I know if you carry a certain brand? We have tie-ups with brands like D'Decor, Pure furnishings, etc. Details can be provided on enquiry.

When can I expect new product(s) We keep upgrading our showroom with newest designs in fashion.

Do you offer a warranty on your product(s)? Yes, Warranty may be provided on certain products as indicated or mentioned

How can I provide feedback about a product? You are free to email us at jjwood.info@gmail.com

Is there somewhere I can go to view the product prior to purchasing? Yes, walk in to our showroom(s) anytime

Can I bulk order? Yes, we are glad to crack wholesale deals.